bkutosk
Order Cancellation
Orders can be canceled within 12 hours after placing the order.
A full refund will be issued within 2–3 business days.
Orders cannot be canceled once they have been shipped.
To cancel an order, please email support@bkutosk.com with your order number or confirmation email.
Return & Exchange Conditions
We accept returns or exchanges only for the following reasons:
The item received is damaged
The item received is defective
The item received is incorrect (wrong model or product)
If your product has any of the issues above, please contact us within 7 days of receiving the package.
Please provide the following information:
Order number
Description of the issue
Clear photos of the product
Photos of the packaging (if damaged)
After verification, we will arrange a replacement or refund.
Non-Quality Related Returns
We do not support returns or refunds without a valid reason.
However, if you wish to exchange the product for another model:
The product must be unused and in original packaging
The customer is responsible for return shipping costs
The customer may need to pay price differences if applicable
Please contact support@bkutosk.com before returning any item.
Processing Time
Once the returned item is received and inspected:
Refund processing time: 3–10 business days
Banks may take 7–10 additional business days to post the refund.
Return Shipping Costs
If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost.
If the return is due to customer reasons, the customer must cover the shipping cost.
Exceptions
The warranty does not apply to:
Misuse or accidental damage
Unauthorized repair or modification
Damage caused by improper use
Items purchased from unauthorized resellers
Lost or stolen items
Items without valid proof of purchase
Contact Us
Email: support@bkutosk.com
Business Hours: Mon–Fri, 9:00 AM – 6:00 PM (HKT)